Cancellation Policy

Cancellation Policy

Cancellation requests are reviewed according to order status, payment status, dispatch status and applicable company policy.

Before Dispatch

A cancellation request may be considered before the order is dispatched or before the product request is processed.

After Dispatch

Once an order has been dispatched, cancellation may not be possible. The request may instead be handled under the return and refund policy where applicable.

How to Request

Contact the support team with your name, mobile number, order or request details and reason for cancellation.